Public industry documentation
Real estate & property services: how-to handbook
Run property rentals, hotel stays, agency sales, owner associations and selected property-service packages using distinct workflows.
Updated 22 October 2026 · Public instructions describe delivered capabilities. Your business may enable only a subset; optional modules require their own foundation selection and role access.
Using the workspace layout and saved table views
- POS & front desk has a Workflow dropdown showing only configured, authorised and delivered counters. Owners and platform administrators select workflows in the foundation setup; role permissions remain separate. Switching warns about unsaved counter work and is blocked while saving. Reload if another tab changes the POS sign-in. Seven specialized operational desks are available when their optional blocks and counter workflows are enabled: Water, Salon, Laundry, Food pickup, Auto repair, Retail handover and Services dispatch. Water/Retail also reuse existing sales checkout; the other five do not have a new financial payment engine. Boarding House stays in Real Estate. See /docs/specialist-operations for individual desk guides and demo practice.
- My profile, Messages and Notifications are in the top-right header; message and notification badges show important updates. Use the top section buttons to choose General, Operations, Finance, Marketing, Human Resources or Administration. Open a workspace in the row below. Long rows scroll horizontally with full labels; All workspaces opens a grouped list of authorized links. On phones the section row also scrolls.
- The overview shows only authorized foundation modules. Use Activity period for created-record trends and Workspace to narrow summaries. Use Line / Bars and Inspect day for exact daily activity, or expand Daily values. Compare current and previous equal-length periods. Status/composition charts show current or historical source metrics as labelled and do not change with Activity period; open All source metrics for exact underlying values. Charts label overlapping counts, and unavailable data is not treated as zero.
- Products & stock and Customer jobs & dispatch use tables on desktop and labelled records on phones. Use Choose columns, click a sortable desktop heading, then Save view. Sorting covers only the loaded page; use the workspace search/status filter and Previous / Next for other records.
- In Diagram view, choose Step by Step for numbered instruction cards, available demo screenshots and illustrated references. Use Enlarge image for a readable full-size view. Steps without an approved image explicitly say Screenshot pending. Older navigation is labelled; follow the current written instruction.
- Saved table views belong to your account in this browser. They do not change permissions or other staff views. Reset view restores the table defaults. No transaction or customer records are stored in these preferences.
Offline purchase and activation
Desktop supports its installed packages. Native Android permanent activation requires 1.3.0-preview and currently supports Retail and Water Refilling.
- Open the existing local business and its License & local package page. Expired trial records are retained; do not reinstall or create another business.
- Copy the activation request and send it privately to support using any available device. Confirm the platform, exact installed version, supported package and agreed payment.
- Super Admin opens Offline licenses, verifies the request, ownership and payment, then generates a signed permanent key without requiring a cloud tenant.
- Transfer the key to the original device, paste/import it, verify the preview and apply the local package. Existing business records remain.
- Permanent use covers the purchased version; updates/support and Cloud are separate. Keep local backups. Device replacement, rebinding or package changes require support review.
Desktop 0.4.1: Products & stock → Add product → Save, then Edit → Choose local picture (JPEG/PNG/WebP, up to 2 MB). Android 1.4.0-preview: Business Owner → Catalog → create an item → Item picture → Camera or Choose photo; unlock Owner again after Camera, then Save picture locally. Photos stay in local database/encrypted owner backups. Cloud item pictures use a placeholder; no local picture URL or bytes are uploaded. Native limit: 1,000 pictures, with the existing 20 MB backup limit. Keep backups before updates; purchased-version licenses need compatible update terms.
Customer and Super Admin activation handbookFirst setup
- Owner / manager: Select the property package and actual property modes; enter units, monthly rents and separate owner-approved nightly rates where stays are enabled.
- Owner: Assign staff and cashier capabilities. Keep lease collections and hotel checkout separate.
- Operations: Maintain contacts, leases and agreed reservations; use verified owner representation for association units.
Daily work
- Operations: Review occupancy, arrivals, room readiness, maintenance and upcoming lease obligations.
- Agency team: Maintain seller mandates, buyer requirements, viewings, offers and next follow-ups.
- Reception / Finance: Use the correct dedicated POS workspace for hotel stays or long-term lease collections and retain receipt evidence.
- Association manager: Review cases, dated owner representatives and eligible resolutions using independent decisions.
Closing and review
- Finance: Reconcile receipts and approved hotel cash counts; review posting-day locks before closing.
- Finance: Review source-linked agency fees, approved commission splits and budget variance.
- Owner / manager: Revoke expired contact access and review open maintenance, overdue balances and missing approvals.
What this foundation currently covers
- Nightly prices are independent from monthly rent; no guessed conversion.
- Hotel day review is not a full tax/night-audit engine. Booking channels and e-signature providers remain unconnected. Served kitchen orders can be transferred to in-house rooms only after independent review.
- Association governance uses the configured one-vote-per-unit model; full fund accounting and bank reconciliation remain unfinished.
Client and owner self-service
- Ask the business to verify your contact identity and provide a private access link. Open it privately; it is a credential and expires after seven days.
- Review only your own records. Open sent quote lines before confirming acceptance, review delivered milestones before accepting, and cast only your eligible unit ballot.
- Check issued invoice amounts and saved payment evidence. Arrange payments through the business; the contact portal does not collect money.
- Sign out on shared devices. If access expires or is revoked, ask the business for another verified link.
This contact portal is separate from staff/POS credentials and monthly rental customer accounts. Monthly rental customers use the existing real-estate customer login.
Contact portalBusiness ERP · Staff how-to
Step-by-step workflows
Choose an industry foundation to explore its current staff workflows.
Public instructions describe the selected package; All packages includes optional shared workforce, payroll, financial and hotel modules. Your signed-in guide follows the saved foundation and staff permissions.
Shared inventory: store variants and scan labels
Maintain bookstore, clothing, furniture, grocery, hardware and toy metadata.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Create the base SKU in Products & stock, then open Product families & scan labels.
- Create a family for the relevant store type and save each SKU’s size, color, material, brand or book/age details. A variant remains a real stock SKU.
- Register packaging with its scanner code and base quantity. The optional package price must resolve to whole cents per base unit.
- Use printable labels to test EAN/ISBN and internal QR scanning. ISBNs are checked locally; seeded book metadata is not a live external lookup.
Before you proceed: Demo internal barcodes are not GS1-issued commercial product registrations. Product QR codes identify items and do not accept payments. RFID is not connected.
Shared inventory: counts, replenishment and lot expiry
Review counted quantities and eligible lot stock before replenishing.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Submit a physical count at the chosen location with a reason. Another eligible owner/manager reviews it against unchanged stock.
- Configure a supplier min/target/pack rule and review on-hand, reserved and open purchase quantities before creating a purchase draft.
- For a new product with no movement history, enable lot or serial tracking before receiving stock. Register receipt lots with optional expiry dates.
- Choose a lot for tracked purchase receiving; serial receipts are one unit per serial. Review trace movements and exclude expired stock from sales.
- Use a reviewed adjustment for disposal. Transfers retain lot provenance and customer returns restore the original sale lots.
Before you proceed: Do not silently convert existing stock to tracking. Tracked production receipts and existing-stock conversion need separate reviewed workflows. Replenishment drafts still require normal purchase approval.
Real estate: lease and contract records
Keep rental terms and supporting agreements linked to the correct occupant.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Review the renter identity and available property/unit or bed.
- Open Leases and enter dates, rent, deposit and advance terms; check existing occupancy before saving.
- Open Contracts to reference the agreement for the saved lease. Update rental terms in Leases rather than rewriting a document reference.
- Review the lease before renewal or move-out and use enabled finance controls for final charges and refunds.
Before you proceed: An uploaded signed agreement does not provide electronic signing or signer verification.
CRM: leads and follow-ups
Track inquiries and the next action without assuming every lead is a retail customer.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Leads and search for an existing inquiry before creating another.
- Record contact details, stage and the next follow-up date.
- Update the stage and follow-up as the inquiry progresses.
- Use lead-to-renter conversion only for an actual rental customer; other industry contacts belong in Contacts.
Before you proceed: Renter conversion is a property workflow. Agency opportunities, viewings, offers, closure and pipeline reports are available separately when Agency foundations are selected.
Real estate: operational calendar
Review property events and open the record behind each event.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Operational Calendar and use Previous, Today or Next.
- Filter the event category or select a date to review the day.
- Open an event to review its linked move-in, follow-up, due date or maintenance record.
- Update the original record when dates change; verify actual payment to settle a due balance.
Before you proceed: Planned dates do not record actual hours. Reading a reminder does not settle a payment.
Shared staff: employee records and schedules
Maintain employee details separately from login accounts.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Employees / HR and maintain the employee name, position, start date and active status.
- Use Employee Scheduling to record planned work windows.
- Only the owner uses Staff Management and Role Management to assign login access.
- If Attendance & leave is enabled, the owner links an active employee to the correct staff account before personal submissions.
Before you proceed: Employee schedules are planned hours, not approved attendance or payroll inputs.
Real estate: bank reconciliation and credits
Match actual statement movements and preserve original receipts.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Bank reconciliation and select the bank/e-wallet account and a consistent label.
- Import statement CSV with external_id,date,amount,reference; positive amounts are receipts and negative amounts vendor payments.
- Review and confirm the correct verified transaction. An import alone does not create a payment.
- Use Credits & settlements for explicit credit applications and actual refunds, with a reason and external reference.
- Review the resulting statement and journal. Reconciled records retain their history; use a separate adjustment when required.
Before you proceed: Do not use a statement import as proof that an invoice is paid. Identical external IDs are replay-safe; changed details conflict.
Sign in and find your workspace
Start with your own account and the modules enabled for your business.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Sign in through Staff Login using your assigned email and current password.
- Open Overview for your foundation dashboard. Use Business to review current positions, Needs attention and dated workload creation. Use System & workflow for foundation/data freshness and source queues. Open ERP apps to find enabled modules.
- Select a 7, 30 or 90-day activity window and an authorized workspace. Expand Daily values to read the chart data or Export visible data for CSV. The date window applies to created-record activity, not the current/all-history cards. Use My profile to change your own details or credentials.
- If a module is missing, ask the owner about department access and the platform administrator about foundation selection.
Before you proceed: Creation activity includes later cancelled records and is not revenue, completion or profit. Today is incomplete; a zero preceding period has no percentage comparison. Queues may overlap. System status does not measure hardware, infrastructure or gateway health. An expired subscription can make records read-only.
Owner: staff and role management
Give each staff member the department access needed for their work.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- As owner, open Role Management and create or review a department role.
- Choose None, View or Edit per department. Keep Finance and HR restricted to the appropriate staff.
- Open Staff Management, create or review the account and assign its role.
- Ask the staff member to refresh their portal and verify the visible modules. Staff can change their own credentials in My profile.
Before you proceed: Only owners manage staff accounts and roles. Foundation selection also controls which modules appear.
Shared contacts
Maintain customer, vendor and staff identities without forcing them into renter records.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Contacts and search before creating a duplicate.
- Choose a person or organization, enter the name and available contact details.
- Assign the roles needed by your workflow, such as Customer or Vendor; a contact can have several roles.
- Select that contact when creating a sale, purchase, engagement, job, membership or activity.
Before you proceed: A customer contact does not automatically create a renter account or a portal login.
Real estate: property to lease
Set up accommodation spaces before rental agreements.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Properties and create the property with its business details.
- Add units and, where applicable, beds. Review capacity and availability.
- If Leases is enabled, create or review the renter and select the correct available space.
- Save the lease terms, dates, rent, deposit and advance. Keep signed contract references in Contracts/Documents.
- Review property operations and due dates from the appropriate enabled workspace.
Before you proceed: Lease and billing steps require their own selected blocks. Hotel bookings remain separate from monthly leases.
Real estate: billing and collection
Collect against the correct renter invoice and verify actual payment.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Accounting and review the invoices for the renter, charges, amount and due date.
- Issue the appropriate invoice using the existing property billing workflow.
- Review submitted payment proof or record the actual payment with its channel and reference.
- Verify payment only after confirming the money was received; partial payments leave a balance.
- Review the renter statement and accounting journal. Use separate credit/refund records rather than rewriting the original receipt.
Before you proceed: Submitting proof or marking a reminder read does not settle an invoice.
Real estate: hotel and short stays
Keep guest reservations and room readiness separate from leases.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Within the real estate foundation, the owner enables the relevant hotel or short-stay mode and assigns properties.
- Open the enabled workspace and create a reservation with unit, guest, dates and rate.
- Review availability and record room readiness as Dirty, Clean and Inspected.
- Check in only when the room is ready, then check out and track the next turnover.
Before you proceed: External booking-channel synchronization is not connected. These modes do not appear for non-real-estate foundations.
Real estate: association assessments
Distinguish a unit owner from the occupant and bill the linked account.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Use the enabled association workspace and select the unit.
- Record the owner separately from the occupant and link the resident billing account.
- Create dues or an assessment with description, amount and due date.
- Finance staff issue the invoice and follow the standard verification and collection workflow.
Before you proceed: The owner must enable Association mode. Owner and occupant names are not interchangeable.
Real estate: maintenance and planning
Turn a property issue into assigned work and retain its history.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Maintenance and review the property/unit and reported issue.
- Assign the vendor or responsible staff and record the intended work dates.
- Update the work status as the repair progresses and record labor/material details available in the form.
- Review the completed repair and its linked documents. Use the enabled Operational Calendar to review scheduled work.
Before you proceed: Calendar schedules are planned work; actual employee time belongs in attendance or an enabled time-entry module.
Shared inventory: warehouses and costing
Track physical quantities and move stock between locations.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Maintain SKU, unit, selling price, barcode and reorder level in Products & stock.
- Open Warehouses & costing to review quantities by location. Add locations as needed.
- Select product, source, destination and positive quantity to transfer stock. Source shortages are rejected.
- For a count correction, an Operations and Finance editor records an adjustment with a reason. Positive valued adjustments require unit cost.
- Only the owner with Operations and Finance edit can activate weighted-average costing after reviewing every stocked product cost and the offset account.
Before you proceed: Costing is optional and remains periodic until activated. Complete in-progress production first. Lot/serial tracking and expiry are covered in Inventory operations. Warehouse bins are not available.
Shared finance: reports and period closing
Review posted journals across the tenant, then close a reviewed ended month.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Financial reports and choose the reporting month.
- Review monthly income, cumulative trial balance and month-end balance sheet; export accounts for review.
- Investigate missing transactions, unvalued stock or liabilities before relying on the reports.
- Only an owner with Finance edit closes an ended month after reviewing reconciliation. New journals in that month are then blocked.
Before you proceed: There is no reopening or automatic profit-transfer workflow. Reports reflect recorded journals, not unrecorded taxes or opening balances.
Shared workforce: your attendance and leave
Submit your own actual work and leave for independent HR review.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- The owner links your active staff account to an active employee in Attendance & leave and sets the hourly rate.
- Open My work & payslips. Clock in/out or submit a past completed shift with the actual break minutes.
- Submit leave with kind, start/end dates and reason. Annual and sick leave use the allocated year balance.
- Another owner/manager with HR edit reviews your submission. Check the resulting status and leave balance.
- Review your own published payslips when retail payroll is enabled.
Before you proceed: Staff see their own attendance/leave; HR administrators review independently. Dated rosters, breaks, overtime/correction requests and indicators are available in Workforce planning. Indicators and configured rules are not a statutory premium engine.
Food & hospitality: kitchen orders
Run dine-in and takeaway orders through kitchen preparation.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Maintain menu items and PHP prices. Set up dining tables for dine-in service.
- Create an order with the actual items and quantities; choose dine-in/table or takeaway.
- Move the order from New to Preparing, then Ready when the kitchen finishes.
- Record Served when handed over. Cancel only before serving and review table availability.
Before you proceed: Kitchen orders do not collect payments, calculate tax, deduct ingredients or post finance.
Professional services: engagement and actual time
Track customer work and independently reviewed actual minutes.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Select an active Customer contact and create an engagement with its staff lead and PHP hourly rate.
- Staff record actual dates/minutes against the engagement. These are time entries, not planned schedules.
- An eligible owner/manager with Operations edit reviews another person’s submitted time; self-approval is rejected.
- Review accepted time and progress, then complete or cancel the engagement when appropriate.
Before you proceed: Actual time requires independent review. Only approved billable time is selectable in Commercial invoices; agreed monthly contracts use accepted period milestones instead. Time entries do not automatically create wages or execute payments.
Trades: customer job and dispatch
Assign site work and check technician scheduling conflicts.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Create a job for an active Customer contact and enter the site/work details and PHP estimate.
- Assign an active technician and plan the work window. Resolve overlapping technician assignments.
- Move the job through Scheduled and In progress while recording progress.
- Record completion or cancellation and retain the job’s status history.
Before you proceed: Jobs are separate from property maintenance. Use Quotes & recurring visits for acceptance/crew, Job materials & costs for consumption/evidence, and Commercial invoices for billing and collections. Estimates alone do not post money.
Other industries: business activities
Coordinate typed work with contacts, assignees, due dates and progress notes.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Choose or create the appropriate activity category.
- Create an activity with title, category, optional contact/assignee and due date.
- Review open and overdue work. Update progress as work moves forward.
- Complete or cancel the activity and retain its history for follow-up.
Before you proceed: Activities do not generate donation accounting, specialized rentals or arbitrary custom ERP workflows.
Shared documents
Keep supporting business files beside the records they explain.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Documents and search for an existing file before uploading another copy.
- Add the document and the available business reference using your allowed storage workflow.
- Review access and the linked record before sharing the document outside your business.
- Use the supporting document when reviewing contracts, repairs or other operational work.
Before you proceed: Stored signed files are not an electronic-signature workflow. Advanced versions, retention and approval automation are not implemented.
Workforce: shifts, breaks and approvals
Keep planned work separate from reviewed actual attendance.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- HR assigns a dated Philippine-time shift with planned breaks and late grace. Overlapping shifts and approved leave conflicts are rejected. Overnight shifts retain their starting work date.
- Staff use My work to clock in, and My shifts & requests to start and end breaks. End a recorded break before clock-out; recorded punches determine its minute total automatically.
- Request overtime or an attendance correction with a reason. Missing clock-outs stay incomplete until corrected.
- An independent owner or manager reviews the queue. Approved corrections return attendance for fresh review. Payroll-frozen attendance cannot be rewritten.
Before you proceed: Extra and night-window minutes are indicators, not statutory pay premiums. No biometric integration, geofencing, automatic stale approval or automatic clock-out.
Agency: viewings and sales progression
Link property opportunities to contacts and agents.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Industry operations with Operations and Marketing access; create a property opportunity with asking price and dated follow-up.
- Schedule a viewing; overlapping agent appointments are rejected. After the appointment record completed feedback.
- Record the offer, contract stage and evidence. An owner or manager confirms won; closed opportunities cancel remaining scheduled viewings.
Before you proceed: Pipeline commission is a forecast. Actual fees use Commercial invoices and independently approved commission splits/payouts in Industry financial controls. Legal transfer, e-signature and publication providers remain unconnected.
Association: reviewed community cases
Track internal architectural, violation and board requests.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Select a unit in an association-enabled property and record the case details.
- A different owner or manager reviews the submitted case with an approval or rejection note.
- Resolve an approved case with completion evidence. Use assessments separately when authorized; this case never imposes a fine.
Before you proceed: Case submissions and decisions remain staff workflows. Owners can view eligible resolutions and cast their own unit votes through private Client & owner access links; this does not grant them staff case administration or board powers.
Services: budgets and deliverable acceptance
Compare approved time to budgets and review milestones.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Choose an existing open engagement in Industry operations and save planned hours and fee budget.
- Add dated deliverables, activate the engagement, and submit evidence as work is delivered.
- A different owner or manager accepts or rejects; rejected work can be resubmitted. Accept every milestone before completing the engagement.
Before you proceed: Approved time value uses saved hourly rates; it is not labor cost, invoiced revenue, profit or statutory accounting.
Trades: execution checklist and handover
Require evidence before completing a job.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Choose a draft or scheduled job in Industry operations; define required and optional checks before work starts.
- Use Jobs & dispatch to start work. The assigned technician or an owner/manager records each check and evidence.
- Complete required checks before completing the job. Completed/cancelled jobs cannot have their checks rewritten.
Before you proceed: No material stock issue, job costing, quote acceptance, customer signature or invoice is created.
Hotel: daily operational exceptions
Review rooms, arrivals, departures and readiness.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Industry operations and choose Hotel daily operations with Operations access.
- Select the operational date and review arrivals, due/overdue departures, missing nightly rates and inspection queue.
- Resolve booking and readiness work through the hotel register or property workspace, then refresh the report.
Before you proceed: Live operational snapshot, not historical occupancy or full night audit. Separate hotel cash sessions and posting-day review/locks are available under Industry financial controls.
Commercial: source-linked invoicing
Create invoices from approved work without billing it twice.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Commercial invoices with Finance access. Select approved service time, an accepted milestone, a completed job, or a won agency fee.
- Use either time or milestone billing for a service engagement. Time uses saved approved rates; milestones and job contracts require the agreed price. Agency fees use the closed deal and an explicit billing contact.
- Save the draft. A different owner/manager with Finance Edit checks source evidence and issues the invoice. Cancel unused drafts to release their source claims.
Before you proceed: Internal PHP records; no statutory certification or automated tax engine. Retainers and recurring service agreements are managed in Service contracts & retainers. Recognition there is limited to ended accepted milestones on independent invoice issue.
Commercial: payments, credits and refunds
Preserve original invoices and record adjustment evidence.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open an issued invoice and record the actual manually confirmed tender. Cash received and applied amounts are separate; external methods require a real reference and confirmation.
- An owner/manager different from the invoice issuer records a credit within the uncredited invoice amount. Original invoice lines remain unchanged.
- Refund only an available credit balance against the original payment and method. Review saved entries and cash change, then print or save PDF.
Before you proceed: No payment-provider execution or fiscal certification. Refunds cannot exceed original net payment.
Trades: stock consumption and actual cost evidence
Connect active jobs to shared material movements and reviewed costs.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Job materials & costs with Finance access. Material issue also requires Operations Edit and the inventory foundation.
- Choose an in-progress job, product, warehouse and quantity. Serial issues require one selected serial. Reserved or ineligible expired stock cannot be consumed.
- Submit supporting labor/subcontract/other cost records and external payroll/payable references. Another owner/manager reviews. Unknown material values remain explicit.
Before you proceed: Material issues post inventory expense only after approved weighted-average valuation. Other costs are management evidence and do not duplicate payroll/payable journals.
Agency: commission splits and payout
Approve fee splits and keep partial payout evidence.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Industry financial controls and choose a won opportunity. Enter distinct active staff beneficiaries with agreed amounts within the agency fee.
- Another owner/manager with Finance Edit who is not a beneficiary approves the expense/payable posting.
- Record actual partial payouts with method, reference and confirmation. Review each beneficiary balance before further payout.
Before you proceed: Manual payouts only. Customer credits do not automatically claw back already approved commissions; statutory withholding is not calculated.
Association: annual budgets and recorded expenses
Compare operating and reserve plans against existing property expenses.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Create a draft for an association-enabled property/year with distinct fund categories and planned amounts.
- A different owner/manager with Finance Edit approves using the actual external board/budget reference.
- Classify recorded matching property/year expenses once; inspect planned, actual and variance by category.
Before you proceed: Management budgets/classification, not statutory board voting, reserve cash transfers, full fund accounting or automatic spending authorization.
Hotel: independent credits and refunds
Reverse charges and record refunds with source limits.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Industry financial controls and select the guest folio. Request credit against the original charge with evidence.
- Another owner/manager with Finance Edit reviews. Refunds require available guest credit, an original payment and actual refund confirmation/reference. For cash refunds open your own cash session before requesting.
- Review the resulting credit/refund entries and updated balance. Pending cash refund requests must be approved/rejected before closing that cash session.
Before you proceed: No automatic payment-provider refund. Actual refund operator and independent reviewer remain separate.
Hotel: reception cash sessions
Reconcile actual drawer cash without broad Finance access in POS.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- In Hotel POS open your own session using the existing drawer float. The owner can require sessions through hotel financial controls.
- Record manual cash receipts; expected cash uses applied amounts, not cash received before change. Cash refunds attach to their actual operator’s session.
- Count actual cash and close your own session. A different owner/manager with Finance Edit reviews the count and variance.
Before you proceed: Opening float is an existing-cash record, not a funding journal. No drawer hardware bridge or automatic cash discrepancy journal.
Hotel: daily posting review and lock
Save hotel totals and enforce a correction boundary.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Close and independently review hotel cash sessions first. Review charge/payment/credit/refund evidence for the Manila posting date.
- An owner/manager with Finance Edit records a posting-day close and reconciliation note. Closing today blocks subsequent hotel financial entries until the next Manila date.
- A different owner/manager can reopen for documented corrections. Reconcile accounting statements separately.
Before you proceed: Daily review/lock, not a full hotel night-audit engine. Agreed room charges still post once at check-in; no nightly accrual, tax engine or business-date rollover.
Administration: provider gateways
Inspect inactive connections and signed delivery/reconciliation queues.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- An owner/manager with Admin access opens Integration gateways. A trusted operator configures the per-business adapter and secret on the server.
- Inspect outbound events before delivering/retrying. The adapter must honor the event idempotency key and verify the timestamp/HMAC contract.
- Inspect incoming event payloads and record reconciliation evidence. They remain held for review and never automatically alter bookings, payments or filings.
Before you proceed: Provider-specific mappings, sandbox certification and operational activation remain required. Secret keys and adapter URLs are never returned to the browser.
Agency: seller mandates and buyer matching
Agency: seller mandates and buyer matching
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Open Listings & buyer matching; choose an active property/unit and seller contact with the owner role. Record the signed mandate reference and expiry.
- Record a buyer brief with city, property type, bedrooms and budget. Match against active unexpired mandates; review the property manually before offering.
- Withdraw or mark a listing sold with evidence. Review pipeline and agent follow-up counts.
Before you proceed: Matching is a rule-based shortlist, not valuation or legal due diligence. External publishing and e-signatures require a configured provider.
Services: capacity and billable utilization
Services: capacity and billable utilization
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Configure each staff member’s available minutes for the actual date. No standard workday is assumed.
- Allocate open engagement work within capacity; approved leave blocks new positive allocations. Set an allocation to zero to release it.
- Mark actual time billable or non-billable before submission. Another eligible reviewer approves it. Compare approved billable minutes with configured capacity.
Before you proceed: Daily planning is separate from payroll/rosters. Non-billable time cannot be selected for commercial billing. Reports show at most 5,000 rows over 63 days.
Trades: customer quotes and repeat visits
Trades: customer quotes and repeat visits
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Create an itemized quote before the job starts. Record sending evidence, then actual customer acceptance before starting quoted work.
- Complete required delivery checks. Invoice lines must match the accepted quote total; the quote freezes the job customer and scope.
- Create a repeat plan from a completed job. Pause, resume or reschedule it, then generate the next draft visit. Review and schedule that draft using existing conflict checks.
Before you proceed: Portal quote creation currently uses one priced work line; API supports up to 100. Sending and acceptance are recorded evidence, not electronic delivery/signature. Repeat generation creates drafts, not automatic dispatch.
Association: owner representation and resolutions
Association: owner representation and resolutions
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- An Operations owner/manager records dated owner representation for each association unit, with ownership/co-owner authority evidence. End the old inclusive date before adding a new representative.
- Create a resolution with explicit eligibility date, voting deadline, quorum and approval percentages. Open it only after every unit has one authorized representative; the electorate and names are frozen.
- Record actual ballot references once per unit. After the deadline a different eligible manager checks evidence and closes the resolution. Print the result and minutes.
Before you proceed: One authorized representative and vote per unit. Staff may record verified ballot evidence; eligible contacts may cast their own vote using private portal links. No weighted interests, secret ballots or automatic legal certification. Abstentions count for quorum and are excluded from yes/no approval.
Hotel: assigned cleaning and independent inspection
Hotel: assigned cleaning and independent inspection
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- An Operations owner/manager assigns the latest dirty/clean vacant-room task to active staff with Operations Edit and records a due time.
- The assigned cleaner records actual completion. A different Operations owner/manager inspects or rejects it with evidence. Rejected cleaning returns to the cleaner.
- Only an inspected result updates shared readiness. Cancel stale assignments when a later turnover supersedes them; inspect the current task before check-in.
Before you proceed: Turnover only, not occupied-room housekeeping or payroll. Staff see their own assignments. Active assignments cannot be bypassed by the POS ready shortcut.
Services: actual project expenses
Services: actual project expenses
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- Select an active/completed engagement in Service capacity and record actual expense date, amount and unique supporting receipt reference.
- Another Operations owner/manager reviews the evidence. Self-approval and duplicate active receipt references are rejected.
- Use the financial/payroll workflow for actual reimbursement or supplier payment, keeping the same supporting reference.
Before you proceed: These are project management expense records. Approval does not create a payable, payment, tax credit or accounting journal; the latest 500 are displayed.
Trades: multi-person job crew
Trades: multi-person job crew
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- Choose the draft/scheduled job in Quotes & recurring visits. Assign active crew members with a reason.
- Schedule/start the job using the existing job workflow. Every assigned person is checked against lead/crew overlaps and approved leave.
- Release crew while the job is draft/scheduled. Once work starts, crew history stays fixed; record completion evidence through delivery checks.
Before you proceed: A crew member occupies the entire job window. This does not optimize routes, split capacity by task or synchronize payroll rosters. Maximum 100 crew records per job.
Owner/manager: private client and owner access
Owner/manager: private client and owner access
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- Verify the active contact identity and authority, then issue a private seven-day link in Client & owner access. Copy the link only to the intended recipient through your established private channel.
- The recipient opens the separate Client & owner portal. Their own eligible work, quotes, invoices, listings, briefs and unit resolutions appear; actual quote/milestone acceptance and eligible unit voting are available.
- Revoke the grant when access is no longer needed. Access is rechecked on each request. Renew by issuing another link after identity review.
Before you proceed: Bearer links are credentials and are shown only once. No automatic invitation delivery, payment collection, owner staff powers or renter/POS credential reuse. Client sessions last two hours; links expire after seven days. Record limits are displayed in the portal.
Services: monthly contracts and reviewed client advances
Generate agreed monthly delivery periods and apply independently reviewed advances to earned invoices.
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- Use a fresh active engagement with no milestones or active billing. Record a signed calendar-month agreement, fixed monthly fee and number of periods. Another Finance/Operations owner or manager activates it.
- Generate each monthly delivery milestone on demand. Future periods cannot be submitted/accepted. Use delivery workflows for actual evidence and independent or client acceptance. Bill only accepted ended periods at the agreed fee; another Finance reviewer issues the invoice.
- Record an actual advance receipt with net amount, tender/reference and cash handed over where applicable. Another Finance owner/manager checks and posts the receipt to client-advance liability. Cash change is returned separately from the net advance.
- Apply a posted original receipt to an issued contract invoice. Another Finance reviewer posts it only within the current invoice and original receipt balances. No second cash receipt is created.
- After a credit adjustment, reverse only the credited part of an original application back into the advance balance. Refund only an unapplied original receipt through its original tender, with actual refund evidence and another reviewer.
Before you proceed: Fixed-fee whole calendar months, no automatic background billing. Recognition posts on independent invoice issue after ended-period acceptance; no over-time progress, variable consideration, multiple performance obligations, tax or foreign currency. Advance events are immutable after review. Do not treat unapplied advances as revenue.
Hotel and kitchen: reviewed source charges to a guest room
Transfer one served kitchen order to an in-house guest folio after independent review.
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- Enable food, stays and property finance, and use Finance access. Preparing a transfer also requires Operations Edit. Open Kitchen to guest room from ERP apps.
- Find the actual served kitchen order and in-house room separately. Check the saved items, guest and full order ID. Record the guest/room authorization and confirm the order has not been billed through another route.
- A different owner or manager with Finance Edit verifies the frozen item prices, actual guest authorization and current room before approving. Reject an incorrect request rather than altering its evidence.
- Approval creates one source-linked guest charge and balanced receivable/revenue posting. No payment is recorded. Collect through the existing guest balance workflow.
- Use existing hotel credits/refunds for corrections; a posted source stays claimed. Do not add this order again as a manual service or retail sale.
Before you proceed: Explicit reviewed transfer, not automatic outlet routing. Requires a checked-in open folio allowing charges. No ingredient consumption, restaurant taxes or duplicate-manual-entry detection. Source and final review evidence are immutable.
Agency: offer revisions and verified acceptance
Keep each real offer and decision as evidence before contract progression.
Scroll sideways on smaller screens. The numbered instructions below provide the text version.
- Use Marketing and Operations access, open Offers & revisions, and choose the opportunity after a completed viewing with feedback.
- Record the actual offer price, conditions, source reference and agreed expiry if there is one. Each change creates an immutable numbered revision; older terms remain in history.
- A different owner or manager with Marketing and Operations Edit records verified buyer/seller acceptance or rejection, including the actual reference, parties and decision date.
- Return to Industry operations. Only the latest accepted, unexpired offer with a matching price can progress to contract. A later counteroffer requires another review.
- Contract-stage prices are frozen. Legacy open contracts require explicit acceptance evidence for their existing price before new closure; no historic approval is invented.
Before you proceed: A decision reference is evidence, not an electronic signature. No automated negotiation or listing publication. New revisions supersede older terms; expiry applies before contract entry. Closed opportunities remain read-only.
When a step cannot proceed
- Missing module: the saved foundation or department role may exclude it. Ask the owner or platform administrator.
- Record changed: reload and review the current record before retrying. Do not repeat stock, payment or completion actions to bypass an error.
- Approval blocked: use an eligible independent reviewer with the required edit access.
- Read-only subscription: ask the owner to review Subscription & support.
- Forgotten credentials: ask the owner to review your staff account. Never share your password or put it in a support ticket.